Hello, I am Alex Hoopingarner
Tenacious Technologist and Start-up Enthusiast

 

Introduction

Performance-driven systems management support specialist with proven capabilities in implementing, maintaining, and supporting information systems. Provides high-level customer support services including troubleshooting and innovative problem solving for computer software, hardware, and networking systems. Steadfast team player diligently monitors systems, anticipates needs, and provides effective solutions, resulting in sustainable system functionality and optimal operational efficiency.

Objective

 

To utilize my technical skills in the computer field. Where I would like to implement my innovative ideas, technical skills and creativity for accomplishing the projects.

 

Resume

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Work Experience

 
  • Accenture
    Consultant
    April 2015 - Present
  • Load Delivered Logistics
    IT Manager
    December 2012 - April 2015

    Created and managed a sustainable and streamlined IT operation supporting ongoing corporate growth and operational objectives. Built and managed all servers, PCs, appliances, and networks, optimizing performance by leveraging industry best-practices to upgrade, install, and troubleshoot systems. Prioritized and oversaw projects, collaborated with contributors, and communicated status to management ensuring on-time deliverables and project success. Provided troubleshooting for proprietary software, telecom, Citrix, and PC station set-up, asset management, SQL server database administration, and proactive help desk resolution.

  • Intel/McAfee
    Support Engineer
    Febuary 2012 - December 2012

    Managed the ongoing testing and functionality of Intel’s Cloud SSO product through the utilization of Amazon Web Services (AWS) in combination with Linux-based scripts. Continuously monitored system through e-mail alerts and Bootstrap Agents (BAs) to check for errors and correct issues. Maintained tenets to satisfy customer requests, provides preventive maintenance, and escalates problems as needed to ensure effective and prompt resolutions.

  • DS Containers
    Helpdesk Team Lead
    August 2011 - January 2012

    Implemented and managed a help desk/ticket management system using Spiceworks to ensure all technological problem tickets were handled with quality assurance. Provided ongoing support and troubleshooting for printers such as HP, Xerox, Oki, and Canon. Supported end users with Windows XP-Windows 7, and Microsoft Office Suite 2003-2007.

Education

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Education

 
  • University of Toledo, Ohio
    2007 - 2011

    I began studying at the University of Toledo in fall of 2007 to enhance my knowledge of the intricacies of the computer world. I have learned a lot through the courses I have taken here, and experience has also taught me there is more to be learned through first hand experience than reading out of a book.

    Bachelor of Science; Interdisciplinary Studies (Systems Management).

Contact Me

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